Cactus Jack’s Southwest Grill
2736 Atlantic Ave, Virginia Beach, VA 23451, USA
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2736 Atlantic Ave, Virginia Beach, VA 23451, USASee Your Business Here!
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Went here for lunch with my wife and kids. Atmosphere is very nice. Clean restaurant, well kept, plenty of TVs for watching sports, and general hip vibe. We had the trio of tacos which you can mix and match. Tacos were well seasoned, fresh ingredients, and very good. We also had the nachos which were delicious. I would definitely come back here.
We are here late one evening and we both thought it was delicious. There was an issue with our appetizer being taken to the wrong table and we ended up just taking it to go. It was delicious. The taco trio was also great. Our server Malcolm S. was FANTASTIC! He talked to us for a good while after our dinner and was really a breath of fresh air. Wonderful young man. He also gave us a recommendation for Big Sam’s which we tried the next day and were so glad we did!!
Spinach SW Salad with seared tuna, spouse got 3 tacos and house salad. All very good. Tuna was slightly over cooked very middle was still raw though. Wife over ordered, again,. Good size tacos with plenty of fillings. Big salads. Good service. With 2 teas $46. Ate outside.
Sat for an hour before our food came out. Something to keep in mind if you come here. Ordered tacos and burger. Took forever to ask for our drinks. It wasn’t until the manager started making rounds did we even get any attention. Three stars because the food is great but the service is not. My opinion, a beach front restaurant needs good food AND an experience. The experience is that you will wait a really long time with TVs that are only on near the bar and nothing is on near us.
Visited Cactus Jack on a slow Monday afternoon. We were seated right away and shortly after our waitress came. After ordering, the food was slow to come out. Wings were cooked well and had great flavor. The fish and slaw were bland. While eating, I asked my friend where's your tomato and fixing? She said I'm not sure but didn't want to send the plate back. After eating and receiving the bill is when we notice the waitress charged us for the wrong meal and added 18% gratuity to our bill for two people. After pointing out the incorrect charge is when the waitress formed an attitude. She told us that she want take the charge off and that we had to pay it. Fast forward to the manager who agreed to charge us for the correct meal only because " she stated we looked upset". The manager changed the bill to reflect the right meal cost and went up on the gratuity from 18% to 25%. After refusing to pay 25% for mediocre service and a bad attitude the waitress told us in a loud manner that if we don't pay, it was theft. The manager had to be called again who resolved the bill and as she walked pass out table she drops the bill on the table as she walked passed. I have never been treated like this in my life....... Overall, it's a nice place with good food. The staff needs to be properly trained.