Decent People Taproom
5140 River Club Dr #120, Suffolk, VA 23435, USA
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5140 River Club Dr #120, Suffolk, VA 23435, USASee Your Business Here!
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TASTY food and AMAZING changing selection of beers on tap. It is super fun and like and arcade for alcoholics... but the hostess was so rude. I asked her to explain the process to my husband who has never been there and she acted like we were annoying her to do her job. She was terrible and needed a beer. That curly haired hostess made my husband want to leave immediately, but I convinced him that she was definitely not the post child for this easy going eatery. Food and drinks here never disappoint and our radiant server made up for the sour hostess. So that's why I gave a low rating... customer service training would have made her a Decent Person.
This was one of the best restaurant experiences I've had in years! The place was clean our server was fantastic, the food was great, the beer was on point. It was completely refreshing to see a restaurant actually care. I left a 70% tip because of how great I was treated. Thank you for setting the pace on how a business should operate.
UPDATE: Keep your wallets tight at this establishment as staff will try to double charge you and claim you forgot a card to try to get an extra tip for themselves. I had to call this establishment back and ask them why I was charged a random amount even though I had previously paid, he tried to say that I didn't return my card. I had to prove to him that I did by having him ask a coworker to verify that we had talked. After this one incident I'm not sure that I'll be going here again. PREVIOUS POST:Great staff and great selection on beer, wine and mixed drinks. Awesome tap set up
Unfortunately, this wasn't a good dining experience. With the 1st waitress, I ordered a "well done" hamburger with mustard and ketchup, and the 2nd waitress didn't know. She was able to check on our order after 30 minutes, but I received a "medium rare" burger. The original fries were somehow burnt/ very dark or cooked in old grease. They were able to recreate a "well done" burger with ketchup and mustard with new fries. Both waitresses apologized and one waitress offered a discount on my meal with a $10 gift card.
Very cool little spot in Harbor View. The staff is always friendly and helpful. Nice selection of drinks on self-pour taps, plus a full bar. Food is always very good! This is definitely a favorite spot for my friends and I to meet up.