Had drinks and good music with a few friends. Much needed break from staying home! I will return for some of the food very soon
Cutomer service is a NO. Chicken wings meh. I only went because it was close by. This place has so much potential. I would run it myself.
Service has changed a lot. I love the wings and parm fries. My coworkers and I ordered earlier this year and a few months ago, and food was great. But the last time we ordered at work through doordash they wasn't so great. They called at the last minute to say that they didn't have French fries and asked if we wanted tater tots and it made our food late, even though we ordered an hour ahead of time. We tried to give them another shot and ordered today an hour ahead of lunch time. 10 minutes before 12 the door dasher calls to tell us that JTs is saying they don't have the Buffalo chicken salad (although its on the menu). So they asked what we want instead. I asked why they didn't call sooner. They claimed they were waiting on us to call back, but no one called us in the first place! We told them the plain fried chicken on the salad was fine. They told us we had to pay an extra $1. I asked them "why would we pay extra for plain chicken if we ordered Buffalo". So the dasher was talking to the JT employee and then tells me that the just employee said she talked to someone and they can put the Buffalo sauce on the chicken (well I thought you would have done that anyway), but they dont sell it anymore. So I asked the dasher if they had all the other items ready, and she was told yes, that they were just waiting on the salad info from us. 12:00 comes, And We go to wait outside the gate for the food and the dasher isn't there. So I text her, and she replied it'll be 5 more minutes. Ten minutes pass. I text again and the food still hasn't come. Its now 12:15 and we only have 30 minites for lunch. So I call the restaurant and tell her my name and ask has the food gone out, the lady tells me "almost". I explained to her, "We only have 30 minutes for lunch and its now 12:20 and you said you didn't have the Buffalo chicken for the salad but that's all you were waiting on. Was any of the other food ready?" she responded that they didn't make any of the food until they heard back about the salad. Really??? Now why would they not make none of the other order but tell the dasher everything was being prepared and tell her a lie that its five more minutes? Also they did not call us to tell us that they no longer had the item ahead of time. So I responded "No one called or communicated anything and we ordered over an hour ago" the employee just was silent on the phone. No apology or anything. I called the dasher to let her know we were canceling because we had to go back to work. My coworkers and I didn't eat lunch. I am very disappointed. I really liked the food but customer service is not good and communication is unsatisfactory. Will not be ordering from them again.
Great service and great food. Friendly atmosphere. One of the best places in Newport News
Just order the fried shrimp. Very good. Cool atmosphere
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