They got my order wrong and said they would replace the order but not refund the cost. I live 2 hours away and was paying thru. Poor customer relations! Service was good tho
I love the pizza. However, I will never order lunch here again during the week. Earlier this week, I called at 12:34 pm to place my order. It was a small pizza pie so I assumed it wouldn't take long to make. I asked if I could pay over the phone to save time AND I left work at 12:50 to give them extra time to have it ready when I got there. They told me over the phone (when I placed my order) that it would be done within 15-20 minutes tops. I arrived at the restaurant at 1 pm. I didn't receive my order until 1:20. Almost an hour after I placed my order. I was late getting back to work and I was told that I would get a discount. I didn't receive a discount and honestly at that point it should have been free. Also the restaurant was not busy at the time. Maybe that had door dash orders to fulfill or something. I don't know and I don't really care. But had I not complained, I would have been waiting even longer for my food. I will eat here again because it is delicious but only on a weekend when I have time on my hands.
Always a great place for Italian, whether it's pizza or pasta. Their pastas are tasty as I'm usually getting a Fettucini Alfredo or Spaghetti Carbonara. The staff are polite and professional. They are following Covid-19 guidelines. Recommended.
I had the lasagna, chicken parmigiana, and alfredo combo and it was fantastic and filling. It was fresh from the kitchen fast.
For a $100 take out of 4 entrees order there was: 1. Missing food order from order 2 . Missing all salad dressing 3. One order barely came with any pasta 4. Side pasta we ordered Penny came with regular spaghetti 5. Food was luke warm and bland in flavor. When we called back simply told us to drive 15mins back one way to pick up the missing order or to come another time and they would give it to us. . This was not the first time with the Chesapeake location. We tried again because of good reviews and we love the Reginella's in Virginia Beach and during this difficult time to try and support local business. But we will not be revisiting the Chesapeake location.
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