Roger Brown’s is deceptively large—you’d never guess from the outside that it’s so big! The local sports memorabilia was heartwarming for this new Portsmouth resident. Lots of big screens. I can imagine this is a sports junkie’s paradise. Great local and national beers on tap. Excellent service and friendly waitstaff. Heartily recommend this hometown hero’s restaurant!
We arrived at the perfect time when very few people were there. Bianca was our server and she did a great job. Food was excellent! I did ask if they get comments on their WiFi service. She said yes, and they were consistently negative. As that kind of work is part of what my business does, I may call and ask to talk to the fellow who manages the place. They really need some improvement in the matter.
The food is great!! However the service leaves a lot to be desired. Our first time coming here the waitress and our host was clearly running the whole dining room by themselves so they did the best they could. Our second time here ((today) the host seated us and gave us a basket of cornbread but the waitress never came. We waited exactly 17 minutes without our waitress even coming to tell us she’ll be right with us, bringing us a glass of water, or even taking a drink order. After that 17 minutes we waved her down and all she did was barely turn her head to us and say she’ll be right with us and continued on about her day. I’m really disappointed with this service especially because the food is really good. However, until the service in this restaurant improves I don’t think I will be back.
The food was great however, we did not know hands-off electronic ordering was in play. Waited approximately 40 minutes without even water or menus. Had to go seek someone to get just water. Tried to use the electronic ordering system, it did not give option to split the bill, pay cash or make changes. I selected one thing, something different showed on order summary. Placed order and different menu item was delivered. The very limited wait staff had to cancel entire order and manually correct. The live band was so loud, no way to have a conversation during our stay. Great weekend place for younger crowd in the evenings. Everyone else, for a great meal, go during weekdays before the band shows up.
In the area and looked for a place to stop for a couple of hours. Service was speedy and friendly. Food was great. The environment is very clean and welcoming! My server was very friendly and helpful (His name is Sam R, give him a raise)! I ordered the Smokehouse Burger with fries and all I have to say is *chef's kiss* I'll definitely be returning here whenever I am in Virginia again!
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