The Beach Bully BBQ
601 19th St, Virginia Beach, VA 23451, USA
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601 19th St, Virginia Beach, VA 23451, USASee Your Business Here!
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We had tried this restaurant at an earlier visit to Virginia Beach and on this trip we went back again with similar results. They have a great menu with a lot of variety for meals and sides. The service is great - helpful and friendly people at the counter. They had outdoor seating available as well. Really enjoyed our meals and for the Virginia Beach area the price is reasonable.
Everything I didn't know I wanted and more! Definitely worth the walk from the resort area. Best food we had while in Virginia Beach. Family friendly, generous and hearty portions, polite and friendly staff.
As soon as you walk in, the amazing smell of the food hits you. I bought the fried chicken meal with macaroni and cheese and onion rings on the side. The Mac and cheese was beyond delicious and the onion rings were perfectly crispy and flavorful. The chicken itself was so good. I wish I could give this restaurant more than just 5 stars.
Food was so so—but I don’t think I’ve ever seen poorer customer service in my life. First I called to place an order, but was told they were too busy and they asked if I could place the order online. No problem, I understand small, local restaurants can get busy. After placing the online order, they called me back, saying they were out of chicken. Annoying—but I also understand, small restaurants can run out of products on busy days. I tell them to just remove the chicken from my order. When I arrived for the pick up, I waited around for about 15 minutes, and not one employee inquired about about my pickup order. 5 minutes later I asked if mine was ready and was given a no. When they called my name, it was for a bag that had been sitting on the table since the time of my arrival 20 min ago. To top it all off, they gave me something in place of my fried chicken rather than giving a refund. The whole experience was super annoying. Just a tip for the business—it’s wise to ask a customer what order they’re picking up when they walk-in, rather than to leave them waiting for 20 min and the order is already ready! Food was about 6/10. Pork BBQ sandwich definitely had a strange taste, but I don’t get all bent out of shape by an average meal. The customer service though—I give it a 2/10. That’s because: (1)Didn’t want to accept a phone order (2) Made me wait without asking who I was picking up for (3) Gave me what they want instead of giving a refund. Maybe they were just having a bad day, but if it’s always like that—then there’s considerable room for improvement. I do believe in second chances and given all of the positive reviews—maybe I will give them another shot I’m the future.
I have to say that the brisket wasn’t worth it at all. The brisket was dry, thinly cut and masked with a sauce that should be served on the side. The beef ribs were not smoked. They were edible at best. I would not recommend Beach Bully if you are looking for real BBQ. One of the few times I threw out food that was just purchased.