I went for my first ride on a new(to me) bike and popped the inner tube on my back tire. I went to the store with the old tube and was met at the door by someone who had the best personality for me. I am new to biking and I do not know the correct terminology for things. He got me a new tube and spare. I will be going back for a fitting and possibly a better outter tire so I won’t have a flat on every ride. They were very knowledgeable and eager to share tips and tricks with a newbie. They didn’t make me feel uncomfortable. I will be going back to this location for all my biking needs.
Great place to go for any of your biking needs. I've been taking my bike here for service for a couple of years now and the staff is always very helpful and knowledgeable. They are patient and always willing to answer all my questions/concerns before I leave my bike. I've been wanting to upgrade my 27.5" MTB to 29" for awhile but wasn't sure on exactly what parts were compatible. They were able to find me all the quality parts I needed and at a great price.
Great staff. Great selection and great service! I would go no other place to buy a bike or service the ones we own. I love going here and browsing and just swapping knowledge and stories with all the staff. Five stars is literally not enough.
Careful. Purchased three new bikes and was told to bring them back after 50 hours and they go through them to ensure all is working fine. Their intent is to sell you on everything when you bring them in. This is not a benefit to the buyer. It's no different than bringing any other bike in for that matter. They have a good quality bikes, but this aspect I thought was disingenuousness sales tactic.
This is a fantastic bike store and shop! They always have what I need for my bike. The staff are the best part of the store. They are professional, knowledgeable, helpful and very friendly people who make visiting here a great delight. Thank y’all so much- I love my Trek store!
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