The staff at this location were very helpful. I brought in a half put together bike and they sent me home with a nicely finished bike. They were able to get me squared away in one full business day. I called around all bike shops in VB and they were not able to get my bike complete for 2-3 weeks. Trek was able to do it in a single day. Thanks again! They communicated with me via text as soon as my bike was ready to pick up.
Great customer service! everyone there went above and beyond to find the bike right for me (Special shout out to Alexander!). I ended up with a Domane +HP and im loving every ride on it. It took me a while to settle on the bike I wanted to buy and even when the store was closing all the staff stayed late to get me fitted and to ensure the bike was 100% ready before letting me take it home... Love this store and all the staff who work there, you have a customer for life!
Since new bikes are unavailable I took my 8 year old Fuji in for a mid-level tune-up. Now I don’t need a new bike because my old one rides like new! Love what they did to my bike.
I drive to the Newport News store instead of the VA beach location. I dropped my bike off here for some upgrades and they had it 6weeks before I called to check on it. When I did they didn’t even know why it was there. I’m pretty chill, but they will never get business from me. They were completely unapologetic. Bought my wife’s new Trek in Newport News which is much farther of a drive for me, but they at least care about their customers. I love Trek though, just a bad apple store.
The experience of buying a bike at the Virginia Beach Trek store was awesome. Scott helped me figure out just what I needed in terms of model and size. Although I initially wanted a hybrid bike that wasn’t going to be available for quite some time, he helped me find another bike that will suit my needs just as well. I was also happy to hear that they would donate my old bike to an organization that gives bikes to those who need them. It was a great experience all around
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